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Here’s Why CBN’s eNaira Speed Wallet App Was Taken down on Google Play Store

The new eNaira Speed Wallet app launched last week by the Central Bank of Nigeria (CBN) has been pulled down on Google Play Store. The CBN said the removal of the financial app on Play Store was to facilitate its upgrade, but the version on Apple Store remains available for download.

With more than 100,000 downloads within the first five days of launching the app, most Nigerians have expressed disappointments with the app’s functionality. There are technical glitches that make full registration impossible, and it has been difficult integrating it with users’ bank accounts.

Verifications for mobile numbers and emails have also been difficult, and email links for password resets do not arrive. In fact, users have been having “username or password incorrect” messages each time they attempt to login into the app, and this has made its use practically impossible.

Users have also left negative reviews on the eNaira Speed Wallet app for individual users and the app for merchants. The user experience has been so bad that reviewers said the app violates Google Play Store policy for basic functionality.

“At a minimum, apps should provide users with a basic degree of functionality and a respectful user experience,” a Google Play policy reads. “Apps that crash, exhibit other behaviours that are not consistent with a functional user experience are not allowed on Google Play.”

An app developer, Oseni Tobi, said Google Play Store can remove an app if its rating drops to 1 star. He said this is what happened to the Crowwe app designed by Garba Adamu. The app can also be removed if users experience unpardonable technical glitches among other issues, he explained.

A few days ago, CBN warned that it will not be responsible for any losses arising from the use of the mobile financial application’s website. The apex bank made this declaration since scammers and hackers are already trying to infiltrate the app’s website or take advantage of its wrongful use.

“Lost revenues or profits, delays, interruption or loss of services, business or goodwill, loss or corruption of data, loss resulting from system or system service failure, malfunction or shutdown, failure to accurately transfer, read or transmit information, failure to update or provide correct information, system incompatibility or provision of incorrect compatibility information or breaches in system security, or for any consequential, incidental, indirect, exemplary, special or punitive damages, whether arising out of or in connection with the use of the eNaira website,” CBN wrote.

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